Exam Number/Code:000-816
Exam Name: ibm certified for on demand business-solution advisor

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Question: 1
A financial services customer is seeking ways to improve their customer services capability. The
CEO for this mid-sized company attended an IBM financial seminar and expressed an interest in
improving customer service and Web responsiveness. What is the first step a solution advisor
should do in planning for this initial call?
A. Recommend Web hosting services to the customer to improve web responsiveness.
B. Create a high level product map between IBM products and banking industry processes.
C. Use the industry points of view information to develop a high-level understanding of the
customer’s pain points.
D. Call on an IT professional to determine if expanding the customer’s current installation and
upgrading the hardware will provide capacity expansion.
Answer: C
Question: 2
A solution advisor targeting regional banks has recently learned that several of these banks have
Failed internal security because their procedures did not meet newly announced government
requirements. On which key business issues should the solution advisor focus when developing
this opportunity? (Select three answers.)
A. Risk Management
B. Fraud Management
C. Workload Management
D. Compliance Management
E. Customer Response Management
Answer: A, B, C
Question: 3
A solution advisor who demonstrated IBM solutions at a recent regional car dealer conference
identified several dealership owners who expressed a concern about optimizing their customer
relationship, sales and order and inventory management systems. He schedules calls with some
of these dealers the week following the conference. What are logical next steps the solution
advisor should take? (Select two answers.)
A. Develop a proposal and recommend an automotive dealer management system.
B. Develop a high level vision that will support the dealer’s business Strategy.
C. Research key issues and business problems relative to automotive Industry and dealer
operations.
D. Locate an ISV with solutions in the automotive industry and have them Make the call with the
solution advisor.
Answer: B, C
Question: 4
A major manufacturer recently acquired eight new companies to increase their market share and
streamline operations. The manufacture’s current fixed-cost business module operations have
exceeded the projected operations costs. What potential on demand opportunities exist for this
customer?
A. Outsource core business operations
B. Maintain decentralized business units
C. Centralize most of the business units
D. Standardize services with a variable cost structure
Answer: D
Question: 5
During a conference, the solution advisor hears the CEO of a national grocery store chain discuss
competitive pressures. The CEO believes he could offer a competitive advantage by enabling
shoppers to tally their store purchases as the products are selected, providing faster checkout
capability. Which of the following technologies is most applicable to this situation?
A. Wireless handheld scanners
B. Automated Grocery Inventory System
C. Grocery Information Gird Technology
D. Radio Frequency Identification (RFID)
Answer: A
Question: 6
The results of a leading industry publication survey should that the consumer travel industry is
leveraging Web services for common transactions. In addition to hotels, which of the following
businesses should the solution advisor also target?
A. Travel agencies and airlines
B. Ground transport services and airports
C. Travel industry associations and aviation equipment suppliers
D. Travel goods manufacturers and ground transportation services
Answer: A
Question: 7
IBM has announced a revolutionary new technology that enables communication capability
between different types of databases and software. What kind of companies should a solution
advisor target using this new technology to gain new customers?
A. Global companies with complex networking requirements
B. Companies who are users of products from a single vendor
C. Companies using a combination of manual and automated processes
D. Companies with long-standing applications and heterogeneous systems
Answer: D
Question: 8
IBM recently delivered a new StartNow Solutions offering called Tsunami WebStream. The
solution offering is to improve business operations such as e-procurement, e-sales, and einventory
based on WebSphere and DB2 technology. As a solution advisor, what is the best way
to begin to identify appropriate customers to target for this solution?
A. Identify customers in their target region and initiate an emailCampaign.
B. Identify a target market profile for their region and develop a strategy to market the solution to
the target market.
C. Determine which customers have Web implementations in their target region and develop a
telemarketing campaign.
D. Develop a value proposition that shows the experience and the number of implementations of
IBM and IBM Business Partners.
Answer: B
Question: 9
Pharmaceutical companies spend as much as 10 years in research and development for a new
drug. They are under constant pressure from patients, insurers, and government to produce highquality
drugs more quickly for a lower price. What on demand solution will be most appropriate to
help a pharmaceutical company accelerate new product development?
A. A flexible, responsive, and integrated product lifecycle management Solution
B. A Collaborative portal solution that facilitates team interaction
C. A hosting solution to manage the company’s IT operations
D. A standardized, common file system for sharing data between the research and development
teams
Answer: A
Question: 10
A primary objective of becoming an on demand business is to be able to respond flexibly and
rapidly to new challenges and opportunities from virtually any source. IBM research has shown
that management in both large enterprises and medium-size businesses consider which of the
following pairs of factors will be crucial in achieving this kind of responsiveness?
A. Optimized and centralized
B. Adaptive and proprietary
C. Innovative and productive
D. Consolidated and insourced.
Answer: C
Question: 11
An IT solution provider’s mobile laptop solution is not up to the standards of the provider’s other
offerings. Their customers must reconfigure laptop settings manually when changing access
locations. A lack of centralized laptop administration also prevents the provider’s IT staff from
quickly responding to corrupted connections and customer’s laptop are not equipped with strong
security features. The solution provider wants to make it easy for the customers to connect to any
system remotely, in real-time with secure connections. On which areas should the solution
advisor recommend that the client focus? (Select three answers.)
A. Standardizing the connections processes
B. Replacing all laptops with newer high speed models
C. Centralizing laptop administration for better control
D. Requiring customers to adapt the client’s security standard
E. Providing the ability to supply real-time information anywhere, any time
Answer: A, B, C

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