testking microsoft MCDST 70-272
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Preparation Guide for Exam 70-272
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Published: August 8, 2006
Exam News
Exam 70-272 became available February 4, 2004.
Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.
PassGuide offers free demo for Certification Exams You can check out the interface, question quality and usability of our practice exams before you decide to buy it. We are the only one site can offer demo for almost all products. Download links:http://demo.passguide.com/downloadThis exam, when combined with 70-271 (the operating system exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.
Credit Toward Certification
When you pass the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn:
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